1 reviews | Active since May 2016

13 Feb 2017, 21:08

Invoice for number not owing/unknown number

<p>12 Jan 2017 I reported the following:</p> <p> </p> <p>Latest E-Statement (I ********** -1 ) has reference.<br /> <br /> Invoice, H0-1WSYM, ********** 1725 indicates that it is for Airtime Subs - uChoose Flexi 55. This is wrong, the contract was recently upgraded for the second term on uChoose Flexi 150 @ R199pm. I received a Huawei P8 lite.<br /> <br /> Invoice, H0-1VCKQ, ********** 0585, indicates that it is on Smart S Subscription with a handset fee of R298.25. Firstly, I do not have that number, secondly I do not have a Smart S subscription, and thirdly I did not receive any handset.</p> <p>Please rectify this matter as soon as possible.</p> <p> </p> <p>12 Feb 2017 I reported the following:</p> <p>I had no response from previous complaint date 12 Jan 17.</p> <p>Latest statement received from Vodacom (H0-2E3ZW) ( ********** 0585) is still not fixed. I do not have such number. Please sort this out asap. I will make not payment until my account is audited.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Feb 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team