Invoice for number not owing/unknown number
<p>12 Jan 2017 I reported the following:</p> <p> </p> <p>Latest E-Statement (I ********** -1 ) has reference.<br /> <br /> Invoice, H0-1WSYM, ********** 1725 indicates that it is for Airtime Subs - uChoose Flexi 55. This is wrong, the contract was recently upgraded for the second term on uChoose Flexi 150 @ R199pm. I received a Huawei P8 lite.<br /> <br /> Invoice, H0-1VCKQ, ********** 0585, indicates that it is on Smart S Subscription with a handset fee of R298.25. Firstly, I do not have that number, secondly I do not have a Smart S subscription, and thirdly I did not receive any handset.</p> <p>Please rectify this matter as soon as possible.</p> <p> </p> <p>12 Feb 2017 I reported the following:</p> <p>I had no response from previous complaint date 12 Jan 17.</p> <p>Latest statement received from Vodacom (H0-2E3ZW) ( ********** 0585) is still not fixed. I do not have such number. Please sort this out asap. I will make not payment until my account is audited.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
