Invoice Dispute

I’ve never been so disappointed in my life. It’s been a week calling Vodacom for invoice dispute which is due no one can explain why am I being double billed by Vodacom. On Monday I spoke to a Cape Town team leader by the name of Muzi whom also couldn’t explain nor read Vodacom statement he promised to get back to me on Tuesday before 10am once he has investigated the invoice until now he hasn’t gotten back to me. I called again Tuesday few minutes before 17:00 spoke to Jabu from subscriber collection he saw that am being double billed an said he will send an email to his TL for assistance as everyone has left the office already and he also promised to get back to me Wednesday morning which he also didn’t. Today I called Vodacom again and ask to be transferred to subscriber hoping log or sent or noted my query only to be told the is nothing logged or noted I just don’t recall the lady I spoke to she was not willing to assist or listen and went on by saying they don’t deal with invoices dispute she will transfer me to customer care. She just put me on hold until I decide to drop the call then called again this time requesting to speak to Muzi TL was told he is on duty was put on hold the consultant come back saying Muzi is on a different floor so he will personally go call him so that he returns my call I said ok was promised he will call at 16:00 then I asked to speak to Muzi manager I was placed on a brief hold and was told Jason is Muzi manager he say he will get back to me shortly I had faith waited and waited till 17:00 I call again and asked for Muzi again or Jason was told email is sent someone will call. Few minutes later was called by Loyiso and he for the first time listened checked and saw that a double billed and he said the is no service request logged he will log it. I haven’t received any reference as in yet my fear is if this is not fixed until mnth end this account will be in arrears as I won’t be able to pay that much money am a pensioner am so hurt and disappointed in Vodacom