JL
Jimmy L

1 reviews | Active since May 2013

27 Jul 2017, 20:38

Invoice chaos

<p>Noticed some extra values being billed to me and sent email to Vodacom informing them to please fix the statement before I pay and received a response from them that it would be sorted in 24 hours.</p> <p>Well, two months have gone past, they still bill me values that are not supposed to be there and completely ignored my request to sort out the invoices or at least tell me what the extra charges are for.</p> <p>Now they have cut my phone off!</p>

0
Replies (1)
Vodacom
Vodacom's reply28 Jul 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,