<p>Good day,</p> <p> </p> <p>To whom it may concern,</p> <p> </p> <p>I received an email on 10/04/2017 where the Invoice showed R0 due for the Month of April (Invoice Date is 01/04/2017)</p> <p>· I called Vodacom during that week to confirm all is up to date, to which the operator confirmed it is up to date and that is why the amount shows a value of R0.</p> <p> </p> <p> Then I received an email on 12/05/2017, and again the Invoice showed R0 for April due (Invoice Date 07/04/2017)</p> <p>· Also included in this email is the invoice for the amount of R1524.15 (invoice date 01/05/2017). Now all of the sudden it shows I owe for the month of April. The amount is this high because I am being charged for April & May. </p> <p>· So please explain why magically the April due payment all of a sudden appears and now says I owe for April??</p> <p> </p> <p>I am extremely annoyed with this, as I did not Budget for 2 Months Payments in one Month!!</p> <p> </p> <p>Why did YOUR operator tell me that I do not owe anything for April??</p> <p> </p> <p>And WHY do I have to sit here and type this complaint?? I refuse to pay the double amount. I will ONLY pay May as I was informed on a recorded line that I owe nothing for April and the account is up-to-date. Get those recordings before you even bother call me back.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Morne,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Dear Morne,
Feedback has been provided.
Regards,
Cassandra
Best regards,
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