CM
Clint M

1 reviews | Active since Aug 2016

16 May 2017, 12:48

Invisible Additional Costs

<p>I have not reviewed my Vodacom bill for months and have been blindly paying for my 4 contracts thinking that the invoices and bill amount was correct.</p> <p> </p> <p>I today decided to take a look at what I am paying so much money for as my bill for the month is R2335.11. Upon doing so, I found that I have been charged R300+ for nothing. I have phoned Vodacom customer care and also their accounts department and no-one can tell me where the additional costs are coming from.</p> <p> </p> <p>This makes me wonder how long this has been going on for as I may have been giving away thousands of rands to Vodacom for nothing.</p> <p> </p> <p>All I can say on Hellopeter is to all Vodacom customers, please revise your bills and contracts as this may be happening to you.</p> <p> </p> <p>As for Vodacom, I would like a detailed statement for the last 4 years as I will be revising every months bill with a legal advisor. I will also be taking this information to the newspapers in order to make the public aware of your neglegance and ******* acts.</p>

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Replies (2)
Vodacom
Vodacom's reply16 May 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 May 2017, 12:24
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

Best regards,