investigation found i was right but still nothing has happened since April

on 28 May i wrote a complaint that came from 1 April and was escalated to various departments telephonically first. They investigated my claim and found it in my FAVOUR, IN MY FAVOUR, NO ONE SINGLE PERSON HAS CONTACTED ME OR JUST GIVE ME WHAT THEY PROMISED. How on earth do you even justify that. So wow it is in my favour, but just nothing is done about it, absolutely nothing.

Here is the formal reply from Vodacom, in June!!!!

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, our Team tried contacting you however failed to reach you.

The feedback is as follows:

The investigation has been completed and has been deemed valid (on customer's favor). Investigation outcome: RCO376642_Query Deemed Valid as the agent did not mention upgrade upfront. The agent did not read the legal disclosures verbatim as per the script and obtain consent on the upgrade processed.