INveSTigAtioN,

It has been over a year since I submitted my complaint To vodacom. I've sent numerous emails, I've phoned plenty of times, I got promised a cancellation of contract In January 2020, Till this day nothing has happend. I app**** for a contract of R299.00 P.M in October 2019, They started Debiting R569.00 of my account for a different package. Its been under investigation since, In December 2020, Vodacom lawyers sent a letter of demand for termination of contract of R569.00 P.M On December 21, 2020, I did write here to say I will not pay Vodacom Further, WHAT I APPLY FOR SHOULD BE WHAT I PAY!! No one from Vodacom can even provide me with any documents of me agreeing to R569.00 P.M How many times should I phone and get re directed to all the different departments until i get the usual "It's under investigation and we'll get back to you" How many years does it take to investigate a Error? Why the false promise? I have more then enough sufficient evidence of what I app**** for, what was Billed and what Written to Vodacom. I have contacted *** and They don't respond! I have been dealing with Social Media Support, The case from their side has been under Investigation since 21 December 2020. Why should I be Forced to pay Termination of contract for a contract I never agreed to? What does one have to do to get a answer? I just want to know why I was being Charged R569 WHEN CLEARLY I APL**** FOR A CONTRACT OF R269?? How difficult is it to answer? Why did the call Agent Call on January 21st 2020 To to say the contract will be closed yet I carried on getting billed?