FH
Friedrich H

1 reviews | Active since Mar 2020

27 Oct 2023, 09:04

Invasive Harassment - If they cannot reach me, they have resorted to calling and harassing my wife.

Once again, despite my repeated assurances that I am on Vodacom's no caller list (following previous complaints on platforms like Hellopeter, numerous emails, and futile interactions with their Customer Care WhatsApp portal, which seems to serve only as another marketing tool), I find myself subjected to persistent harassment from cold callers. What's even more distressing is their new tactic: if they cannot reach me, they have resorted to calling and harassing my wife. Their intrusion has escalated to the point where they inquire about my whereabouts and speculate about when I might return to answer their calls. This situation has evolved from mere annoyance to outright harassment, taking on a deeply personal and invasive tone. It appears to be a spiteful response from Vodacom simply because I dared to voice my complaints about their cold calling practices.

Please take note: I am currently in the process of pursuing administrative action, and I strongly encourage all readers who have experienced similar issues to do the same.

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2023, 10:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team