GM
Grant M
1 reviews | Active since May 2021
08 Jul 2025, 10:32
Invalid playstore charges on vodacom account
I have been charged on my vodacom account on my daughters numbers for purchases from the google playstore, two numbers with both approx R1900 of purchases. Firstly, I control my daughters phones with the family safety app and they can't purchase or download anything from the playstore without me approving it from my phone. Secondly, I have also checked their playstore accounts and no vodacom payment method even exists and no purchases either - makes sense as they can't do it anyways without me approving. I logged a complaint with Vodacom about the charges. They refuse to help, saying I have to request a refund in the playstore. There are no charges in the playstore to even request a refund for! Vodacom are literally just wiping their hands clean, ignoring and won't help at all to resolve this.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
08 Jul 2025, 11:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jul 2025, 11:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GM
Grant M's updateReviewer Update
09 Jul 2025, 11:02Interesting, as expected, haven't received a call
GM
Grant M's update09 Jul 2025, 11:02
Reviewer Update
Interesting, as expected, haven't received a call
GM
Grant M's updateReviewer Update
11 Jul 2025, 09:17Vodacom contacted me, same story, they won't help, insist I have to get the refund from Google Play. My point is that there surely has to be some validation from vodacom when someone adds a cell number as a payment method in Google Play, so they have to have some form of relationship with Google Play. I literally can't get hold of anyone at Google Play and have tried logging this with the, as well but nothing. Surely Vodacom have ways to sort these things out with Google play.
GM
Grant M's update11 Jul 2025, 09:17
Reviewer Update
Vodacom contacted me, same story, they won't help, insist I have to get the refund from Google Play. My point is that there surely has to be some validation from vodacom when someone adds a cell number as a payment method in Google Play, so they have to have some form of relationship with Google Play. I literally can't get hold of anyone at Google Play and have tried logging this with the, as well but nothing. Surely Vodacom have ways to sort these things out with Google play.
GM
Grant M's updateReviewer Update
11 Jul 2025, 13:12Google have to have a Correlation ID for the transaction from Vodacom - you need to provide me with this
GM
Grant M's update11 Jul 2025, 13:12
Reviewer Update
Google have to have a Correlation ID for the transaction from Vodacom - you need to provide me with this
GM
Grant M's updateReviewer Update
11 Jul 2025, 14:59You are joking right! - you have to have some reference for charges that link back to Google Play - they have asked for it. They are very specific, they need the Correlation ID.
GM
Grant M's update11 Jul 2025, 14:59
Reviewer Update
You are joking right! - you have to have some reference for charges that link back to Google Play - they have asked for it. They are very specific, they need the Correlation ID.
GM
Grant M's updateReviewer Update
11 Jul 2025, 15:47This is my point! Both Vodacom and Google just blatantly washing their hands - google specifically saying to me ' Correlation ID (ask your carrier for this ID)' --> they say Vodacom has the ID. Vodacom say ask Google. None of you really want to actually help resolve this, just wash your hands and pass it on!
There is no information on my Vodacom invoice either, no date, no reference, NOTHING - literally just a line item saying Google Play and a charge of over R1900 on both my daughters numbers.
There is no information on my Vodacom invoice either, no date, no reference, NOTHING - literally just a line item saying Google Play and a charge of over R1900 on both my daughters numbers.
GM
Grant M's update11 Jul 2025, 15:47
Reviewer Update
This is my point! Both Vodacom and Google just blatantly washing their hands - google specifically saying to me ' Correlation ID (ask your carrier for this ID)' --> they say Vodacom has the ID. Vodacom say ask Google. None of you really want to actually help resolve this, just wash your hands and pass it on!
There is no information on my Vodacom invoice either, no date, no reference, NOTHING - literally just a line item saying Google Play and a charge of over R1900 on both my daughters numbers.
There is no information on my Vodacom invoice either, no date, no reference, NOTHING - literally just a line item saying Google Play and a charge of over R1900 on both my daughters numbers.
GM
Grant M's updateReviewer Update
11 Jul 2025, 16:02For you to have charged me you must have some sort of information, like what date google play sent you the the charge information otherwise how do you even know to charge for it??? You must receive some reference from them otherwise how do you even reconcile things.
How am I supposed to even query things with them when there is literally nothing on mine and my daughters google play accounts to even query, so you can understand why they are asking for a reference because they see nothing on their side.
How am I supposed to even query things with them when there is literally nothing on mine and my daughters google play accounts to even query, so you can understand why they are asking for a reference because they see nothing on their side.
GM
Grant M's update11 Jul 2025, 16:02
Reviewer Update
For you to have charged me you must have some sort of information, like what date google play sent you the the charge information otherwise how do you even know to charge for it??? You must receive some reference from them otherwise how do you even reconcile things.
How am I supposed to even query things with them when there is literally nothing on mine and my daughters google play accounts to even query, so you can understand why they are asking for a reference because they see nothing on their side.
How am I supposed to even query things with them when there is literally nothing on mine and my daughters google play accounts to even query, so you can understand why they are asking for a reference because they see nothing on their side.