Invalid ITC listing

An account was opened by unknown person using my details and they took cellphone contract on 24 July 2015. When I saw a debit order in August 2015 I went to my bank to inquire and reverse the debit. I also went into Vodashop and they told me an contract was opened and phone taken in Bloemfontein. They gave me a number to call and when I called I was asked to make an affidavit which I emailed to [Email Removed] on 24 August 2015. I never heard anything from Vodacom and thought they resolved the case. In February 2016 I was stunned to receive a call from debt collectors sent by Vodacom. I told them I don't have a contract with Vodacom and explained there was a ***** incident which I reported in 2015. I forwarded the email with this affidavit to [Email Removed] on 24 February 2016 and also never heard from the debt collectors. On 11 April 2016 I was told by the bank that I am listed on ITC by Vodacom and they refused to give me my new cheque card. This is a great inconvenience for me and irresponsible behaviour by Vodacom who abuse the use of ITC when they are unable to do their work properly. I want this ITC listing to be removed ASAP and an explanation/apology