Invalid eSIM QR code

I did a sim swap from plastic SIM to eSIM this morning through the VodaPay app and paid R25 for the sim swap. The message I received after making payment was that I was going to receive an email, which I did receive. I followed all the steps on the email after waiting for 2 hours as directed in the email, but the eSIM could not be activated. I contacted Vodacom at 14:47 and I was told to wait another 2 hours and try the eSIM activation again. I tried the eSIM activation again at 5pm, but I received a message that the code is no longer valid and the eSIM cannot be added. I contacted Vodacom again at 17:22 and I was told I will have to restart the process and pay another R25. I am very disappointed with Vodacom because I paid R25 for nothing and the number ***) I did a sim swap for is now inactive.