BB
Bjorn B
1 reviews | Active since Jun 2010
21 Sept 2022, 12:12
Invalid Contracts Created
I have received 2 contracts with Vodacom that I never requested. I have requested these to be cancelled via the customer support center and then the phone line went "dead"
This appears to be ********** activities from vodacom as I have not requested these devices nor did I accept the quotes I was randomly mailed.
This was done via the Homemark Branch and I would like them cancelled and know how they were initiated.
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Replies (2)
Vodacom's replyOfficial
21 Sept 2022, 13:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2022, 13:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Sept 2022, 12:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query. Our team confirmed that the device was returned and the order cancelled.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query. Our team confirmed that the device was returned and the order cancelled.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2022, 12:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query. Our team confirmed that the device was returned and the order cancelled.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our sales team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query. Our team confirmed that the device was returned and the order cancelled.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,