ZE
Zaib E
1 reviews | Active since Dec 2022
19 Dec 2022, 10:01
Invalid Contract simcard
I have received and LTE router with a invalid sim card. I have been told from various departments that I need to wait until the 1st January before the Sin card is activated, which is totally untrue, as a pro-rata can be charged.
I have also been told that the sim card number has not even been captured when making the Online sale.
The online support has been of no use. All I want to do is cancel my contract and return this order and no one can help me comptently.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Dec 2022, 12:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2022, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ZE
Zaib E's updateReviewer Update
19 Dec 2022, 12:14I HOPE SO.
I HAVE BEEN TOLD NUMBEROUS OCCASIONS THAT VODACOM WILL CALL BE MACK STILL AWAITING A RETURNE CALL FROM FRIDAY..
I HAVE BEEN TOLD NUMBEROUS OCCASIONS THAT VODACOM WILL CALL BE MACK STILL AWAITING A RETURNE CALL FROM FRIDAY..
ZE
Zaib E's update19 Dec 2022, 12:14
Reviewer Update
I HOPE SO.
I HAVE BEEN TOLD NUMBEROUS OCCASIONS THAT VODACOM WILL CALL BE MACK STILL AWAITING A RETURNE CALL FROM FRIDAY..
I HAVE BEEN TOLD NUMBEROUS OCCASIONS THAT VODACOM WILL CALL BE MACK STILL AWAITING A RETURNE CALL FROM FRIDAY..
Vodacom's replyOfficial
19 Dec 2022, 12:51Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team assisted and arranged collection of the device. Kindly note that our delivery partner will be in contact with you before collection takes place.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team assisted and arranged collection of the device. Kindly note that our delivery partner will be in contact with you before collection takes place.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2022, 12:51
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team assisted and arranged collection of the device. Kindly note that our delivery partner will be in contact with you before collection takes place.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team today. Based on the feedback provided, our team assisted and arranged collection of the device. Kindly note that our delivery partner will be in contact with you before collection takes place.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
ZE
Zaib E's updateReviewer Update
19 Dec 2022, 13:07Is there an ETA on collection?
As I have not received confirmation via email or SMS.
As I have not received confirmation via email or SMS.
ZE
Zaib E's update19 Dec 2022, 13:07
Reviewer Update
Is there an ETA on collection?
As I have not received confirmation via email or SMS.
As I have not received confirmation via email or SMS.