1 reviews | Active since Sept 2013
Intolerable service from Vodacom Repair Centre
<p>I sent my handset in in July to the Vodacom repair centre- the phone's battery and motherbaord was replaced. I have since had to send the phone back twice with the same problem. the phone is currently with the repair centre and still being assessed.</p> <p>I am not sure why it takes over a month to fix a phone and I am not happy with having to use a phone that has been taken apart 3 times and still cannot be fixed.</p> <p>I will be travelling next week and urgently need a phone.</p> <p>I would appreciate a new phone or the funds back to purchase a new phone by Tuesday 30th as I will be abroad from Wednesday.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi , I have to date not received a phone despite receiving an email on 30 Aug as per below advising that I am liable for a replacement unit. spoke to Carlo on Friday from the Cresta Branch who advised that I need to pay in a difference of R1000.
I was initially advised the phone would be ready by Thursday last week and refer to below mail.
Please confirm when I can collect this phone and confirm that no additional money will be paid.
---------- Forwarded message ----------
From: ********** ********** />Date: Tue, Aug 30, 2016 at 3:49 PM
Subject: EC-047Y-20IADD
To: ********** **********
Good day,
According to our systems the OBF has been approved and you are legible for a replacement unit. Kindly visit the Vodacom store where you booked the device in and use ref numbers
L# L **********
R# RAIAXS
I have called Cresta branch yesterday and kept on hold for over 15 minutes.
I have just called again and kept on hold- no one even has the courtesy to take my call.
Hi , I have to date not received a phone despite receiving an email on 30 Aug as per below advising that I am liable for a replacement unit. spoke to Carlo on Friday from the Cresta Branch who advised that I need to pay in a difference of R1000.
I was initially advised the phone would be ready by Thursday last week and refer to below mail.
Please confirm when I can collect this phone and confirm that no additional money will be paid.
---------- Forwarded message ----------
From: ********** ********** />Date: Tue, Aug 30, 2016 at 3:49 PM
Subject: EC-047Y-20IADD
To: ********** **********
Good day,
According to our systems the OBF has been approved and you are legible for a replacement unit. Kindly visit the Vodacom store where you booked the device in and use ref numbers
L# L **********
R# RAIAXS
I have called Cresta branch yesterday and kept on hold for over 15 minutes.
I have just called again and kept on hold- no one even has the courtesy to take my call.