1 reviews | Active since Jun 2015
Intolerable customer service, excessive data billings, not allocating monthly airtime/data and more.
<p>Having initiated my initial complaints on the 26th July (and further correspondence thereafter), I have had to verify myself at least 4-5 times because Vodacom do not action quick enough. References include 1- ********** 1686 (CIC) and 1- ********** 9584 (Finance). The queries regarding excessive data billing, capping of data contracts and not allocation my August airtime/data (subsequently I am told that I managed to use R 375,00 airtime and R 100,00 MB data within a period of 2-3 days regarding file transfers on my phone - what a lame excuse!).</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Afternoon Vodacom.
Below is a text from an SMS stating thus matter has been closed!
Thank you for your support. Your query with ref number 1- ********** 9584 has been closed. Visitwww.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom.
I am receiving ambiguous communications - verbally, e-mail and SMS as to what is going on.
What level of trust and confidence is Vodacom projecting when this happens?
I have to receive proper and investigative feedback - in writing - from yourselves regarding the 2 months in question.
Regards.
Leon Roach.
Mobile ***
------ Original message------
********** ********** **********Date: Fri, 12 Aug 2016 09:15
To: **********
Cc: Leon;
Subject:Re: Outstanding data query reference 1- ********** 9584
Morning.
My initial query regarding the data overbilling was sent through on the 26th July.
You now state below (as at 9th August) that this has now been prioritised.
As at 12th August, nothing further had happened!!!! Do we have the same understanding of what priority means? Once again, delaying tactics by Vodacom....Very poor customer service once again....
Please explain.....
Regards.
Leon Roach.
Mobile ***
------ Original message------
********** ********** **********Date: Tue, 9 Aug 2016 07:01
To: **********
Cc: Leon;
Subject:Outstanding data query reference 1- ********** 9584
Morning Aqeelah.
To clarify - there is no migration cost (or added charges) to change from contract to a top up package. The only difference is that a top up only has 2Gb (anytime) and does not have night owl.
********** - now waiting for your data department to fully investigate the data usage (current and past month) as costs indicated and charged are in dispute.
Regards.
Leon Roach.
Mobile ***
------ Original message------
From: **********
Date: Mon, 8 Aug 2016 11:46
To: ********** **********
Cc:
Subject:Ref:
Dear Leon
As per your telephonic conversation with my manager on ********** 219.
We have informed you in order to reduce data connections from your device, you may turn off all background updates on your device and switch it back on when needed.
A good will gesture for the airtime R350.00 has also been requested for you.
Furthermore you have reque sted to migrate your 2gig data contracts ( ********** 3789; ********** 0649; 27 ********** 87) to 2gig top up contracts. The quotes has been sent you to please read though terms and conditions and return the Quotes signed and accepted, in order for th e migrations to be processed effective 1st September 2016. Please note that night owl data does not apply top up contracts only open line contracts, should you wish to migrate.
We will also prioritize your outstanding data query reference: (1- ********** 9584) in order for feedback.
Thank for your patience with this query.
I hope you will find the above in order.
Regards,
Aqeelah Levy
Customer Care
eService Team
�This e-mail is sent on the Terms and Conditions t hat can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
Afternoon Vodacom.
Below is a text from an SMS stating thus matter has been closed!
Thank you for your support. Your query with ref number 1- ********** 9584 has been closed. Visitwww.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom.
I am receiving ambiguous communications - verbally, e-mail and SMS as to what is going on.
What level of trust and confidence is Vodacom projecting when this happens?
I have to receive proper and investigative feedback - in writing - from yourselves regarding the 2 months in question.
Regards.
Leon Roach.
Mobile ***
------ Original message------
********** ********** **********Date: Fri, 12 Aug 2016 09:15
To: **********
Cc: Leon;
Subject:Re: Outstanding data query reference 1- ********** 9584
Morning.
My initial query regarding the data overbilling was sent through on the 26th July.
You now state below (as at 9th August) that this has now been prioritised.
As at 12th August, nothing further had happened!!!! Do we have the same understanding of what priority means? Once again, delaying tactics by Vodacom....Very poor customer service once again....
Please explain.....
Regards.
Leon Roach.
Mobile ***
------ Original message------
********** ********** **********Date: Tue, 9 Aug 2016 07:01
To: **********
Cc: Leon;
Subject:Outstanding data query reference 1- ********** 9584
Morning Aqeelah.
To clarify - there is no migration cost (or added charges) to change from contract to a top up package. The only difference is that a top up only has 2Gb (anytime) and does not have night owl.
********** - now waiting for your data department to fully investigate the data usage (current and past month) as costs indicated and charged are in dispute.
Regards.
Leon Roach.
Mobile ***
------ Original message------
From: **********
Date: Mon, 8 Aug 2016 11:46
To: ********** **********
Cc:
Subject:Ref:
Dear Leon
As per your telephonic conversation with my manager on ********** 219.
We have informed you in order to reduce data connections from your device, you may turn off all background updates on your device and switch it back on when needed.
A good will gesture for the airtime R350.00 has also been requested for you.
Furthermore you have reque sted to migrate your 2gig data contracts ( ********** 3789; ********** 0649; 27 ********** 87) to 2gig top up contracts. The quotes has been sent you to please read though terms and conditions and return the Quotes signed and accepted, in order for th e migrations to be processed effective 1st September 2016. Please note that night owl data does not apply top up contracts only open line contracts, should you wish to migrate.
We will also prioritize your outstanding data query reference: (1- ********** 9584) in order for feedback.
Thank for your patience with this query.
I hope you will find the above in order.
Regards,
Aqeelah Levy
Customer Care
eService Team
�This e-mail is sent on the Terms and Conditions t hat can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "