Intolerable behaviour from call center

I phoned 6-7 times last night wanting to resolve my issue of data and airtime on the wrong number but till now this has not been resolved because of the inept customer care agents you have taking our calls because in essence that's all they do, just answer our calls but can not resolve any query. I am very disgusted at the attitude I received from one of your agents at 21:10 who simply refused to listen to my query and refused to transfer my call to someone else willing to help instead she raised her voiced at me and refused profusely to give me her name because she said she had already given it to me at the beginning of the call, IMAGINE.I want the name of the customer care agent. Are these the people that you have placed to assist us with despicable, contemptible, reprehensible, lamentable, disgusting, shameful, mean, abject, unworthy service? I am completely nauseated by the below par service I received last night. I want my data and my airtime on the correct number now. I have made numerous attempts to resolve this.