DM
DC M

1 reviews | Active since Feb 2017

14 Feb 2017, 07:36

internet usage whilst my mobile data is off for days

<p>I had vodacom use up my 2 + 3 gigs of data despite being in a wi fi hot spot 16 hours in a day, updates run nly whilst on wi fi...</p> <p> </p> <p>I then went into a Vodashop where they deactivated all my background data, on top of that I deactivated my mobile data so i only use a hot spot.</p> <p> </p> <p>Yesterday I get an sms from vodacom saying I have used up my data bundle... this is despite my data disabled, background application deactivated and vodashop having confirmed the same.</p> <p> </p> <p>Call centre insist and Shaun Williamson a Supervisor says my phone is the one doing it without me being aware despaite having explained the above. Clearly vodacom is on a cash-raiding spree from us.</p> <p> </p> <p>I receved so many airtime refunds due to such and other practices. I am sick and tired of this and must be resolved and ******** charges should be laid against this sort of practice... Why are you doing this to us Vodacom... why???</p>

0
Replies (1)
Vodacom
Vodacom's reply14 Feb 2017, 09:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team