dC
denel C

1 reviews | Active since Jul 2017

22 Apr 2024, 06:52

Internet that never works.

If I could give Vodacom 0 ,I would , I was told that my internet speed would be alot faster since switching from Telkom to Vodacom , instead what I get is internet that hardly ever works ! But Vodacom was quick to send an email telling me that they are raising their price yet can never ever get back to my emails ! Absolutely disgusting service from Vodacom, it has been months since I have sent multiple emails to complain about your pathetic internet service . Quick to raise prices and yet your customer service is **********! I end up using my data and hotspotting my family because the internet never works. Essentially I pay for something I don't use . Fix it Vodacom or else let me cancel everything with you and move to MTN which I have heard great reviews on because I am absolutely angry with your lack of customer service

0
Replies (2)
Vodacom
Vodacom's reply22 Apr 2024, 08:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Vodacom
Vodacom's reply26 Apr 2024, 09:58
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided.  Regards  Consumer Website Team