RC
Rethabile C
1 reviews | Active since May 2025
04 May 2025, 23:39
Internet speed in DBN
Imagine being locked in a 36 month contract only for internet to operate at 1.5mbs. I Regret taking up a vodacom router contract. Its the most pathetic service I've ever experienced
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Replies (2)
Vodacom's replyOfficial
05 May 2025, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 May 2025, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 May 2025, 19:19 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-05-06 at 10:47:04, we have escalated the issue to the Advanced Data Division who in tun has tried reaching out to you on 3 occasions without success.
Should you require further assistance do let us know.
Regards Vodacom Consumer Website Team
Should you require further assistance do let us know.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 May 2025, 19:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-05-06 at 10:47:04, we have escalated the issue to the Advanced Data Division who in tun has tried reaching out to you on 3 occasions without success.
Should you require further assistance do let us know.
Regards Vodacom Consumer Website Team
Should you require further assistance do let us know.
Regards Vodacom Consumer Website Team
Best regards,