HW
Hendrik W

1 reviews | Active since Jan 2022

07 Jan 2022, 15:52

Internet service interruption with no resolution excuses and new SR numbers created to manage the internal incompetence

Poor repeated bad Internet service. The service has been unusable for two weeks already in the past 30 days with the same problem and the vodacom **** team keep opening service requests and tell you they will get back to you in 48 to 72 hour

If you stop payments they cut your services so as a consumer you have no leverage to get them to provide what you pay for.

I bet if it was Shameel you will get support even though he get the service free as a benefit

0
Replies (2)
Vodacom
Vodacom's reply08 Jan 2022, 15:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HW
Hendrik W's update11 Jan 2022, 11:24
Reviewer Update
thanks