IK
Izak K
1 reviews | Active since Apr 2011
20 Sept 2017, 14:14
Internet service
I started a two year contract with Vodacom +- one year ago , Vodacom Mobile WiFi CE 1588.Can hardly use my internet.Complaint on many occasions. Was promised a booster several times. Received a message on my cell today that they can not find me.It reads "Dear Customer With regards query ref number1- ********** ********** Vodacom attempted to contact me and unable to reach me. I have internet and a cellphone contact with Vodacom. My phone is on 24 hours a day as I am in the property business. When are they going to fix my problem and refund me?
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Replies (2)
Vodacom's replyOfficial
20 Sept 2017, 14:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2017, 14:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Sept 2017, 08:55Good Day
We have handed your query to our Network Division who will investigate the matter and provide you with further feedback. Please accept our apology for any inconvenience caused.
Regards
Dc
Best regards,
Vodacom's reply22 Sept 2017, 08:55
Official
Good Day
We have handed your query to our Network Division who will investigate the matter and provide you with further feedback. Please accept our apology for any inconvenience caused.
Regards
Dc
Best regards,