Internet off and no technician called yet. No help from helpdesk

Good day I'm very disappointed in the help I'm getting from Vodacom fibre. I reported my internet on 1st Dec. Phoning everyday and get no response back from them. I'm working from home and need internet to be able to do my job. This is very frustrating. I do not get any joy from the helpdesk. I phoned several times everyday and they only promise that the technician will phone me. Still nobody contacted me and I'm unable to attend to my job. I need urgently an technician on site to attend to my fire that is off. Ref: SR***.. If this is the urgency I receive to resolve my problem with my internet I definitely going to look for another service provider who can resolve my issues much quicker and in a much more professional way. Can someone please urgently contact me to resolve this.