Internet not activated and cancellation issues

This is not supposed to be 1 even , after fights and hassles to have my internet connected after my move I eventually did a cancellation and was told that my line will only be free end of jan so am going to be billed for december and January and I dont have internet, I work from home and also cant connect with another SP till then. This is bull, all i wanted is for my internet to be activated as vumatel has done all the necessary. I need internet asap so please release my line. Am to that the team that deals with cancellations will only call me after the 6th jan . Worse than government and all your agents dknt know what they talking about when assisting, clean your house or you wont make it in the next coming with such nonsense