Internet Gone!

I have been with Vodacom for well over 10 years. In this time, service was good to excellent mostly, internet phone, mobile internet and fibre internet. As of 10 days ago, we lost our internet. It was not due to non-payment, as I pay via debit order, but simply switched off. Since then I have been in touch with Vodacom almost daily: phone calls, emails etc. All I get is an assurance that it is being looked into, but NOTHING happens! It seems their right hand does not know what the left hand is doing. On my account it says the fibre connection is from Frogfoot, yet Vodacom seems to think it is from Octotel. At this point I have spent over R 550 buying data from Vodacom for my phone and mobile internet, and consider canelling my debit order.