KN
Khayelihle N
1 reviews | Active since May 2015
23 Mar 2026, 16:31
Internet Fibre not available
I have been without internet as from 17 March 2026 and logged a call numerous times. No assistance has been received and have closed my ticket yet the issue is unresolved.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Mar 2026, 07:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply24 Mar 2026, 07:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
KN
Khayelihle N's updateReviewer Update
24 Mar 2026, 21:14Dear vodacom
At 17:33 on 24 March 2026, I have received an sms from Vodacom stating that the reference number has been closed, please see below.
""Dear Vodacom Customer. Your service ticket with reference number EC-28YR-2P6BJ6 has been closed. Thank you Vodacom.""
This is the second time receiving this kind of a message without anyone resolving the issue. Its been the whole week without internet and no technician has arrived at my property to resolve the matter.
What is it that is causing a delay and why are my cases being closed without being resolved?
This is extremely annoying to say the least and I hope I will be credited for the days without internet.
At 17:33 on 24 March 2026, I have received an sms from Vodacom stating that the reference number has been closed, please see below.
""Dear Vodacom Customer. Your service ticket with reference number EC-28YR-2P6BJ6 has been closed. Thank you Vodacom.""
This is the second time receiving this kind of a message without anyone resolving the issue. Its been the whole week without internet and no technician has arrived at my property to resolve the matter.
What is it that is causing a delay and why are my cases being closed without being resolved?
This is extremely annoying to say the least and I hope I will be credited for the days without internet.
KN
Khayelihle N's update24 Mar 2026, 21:14
Reviewer Update
Dear vodacom
At 17:33 on 24 March 2026, I have received an sms from Vodacom stating that the reference number has been closed, please see below.
""Dear Vodacom Customer. Your service ticket with reference number EC-28YR-2P6BJ6 has been closed. Thank you Vodacom.""
This is the second time receiving this kind of a message without anyone resolving the issue. Its been the whole week without internet and no technician has arrived at my property to resolve the matter.
What is it that is causing a delay and why are my cases being closed without being resolved?
This is extremely annoying to say the least and I hope I will be credited for the days without internet.
At 17:33 on 24 March 2026, I have received an sms from Vodacom stating that the reference number has been closed, please see below.
""Dear Vodacom Customer. Your service ticket with reference number EC-28YR-2P6BJ6 has been closed. Thank you Vodacom.""
This is the second time receiving this kind of a message without anyone resolving the issue. Its been the whole week without internet and no technician has arrived at my property to resolve the matter.
What is it that is causing a delay and why are my cases being closed without being resolved?
This is extremely annoying to say the least and I hope I will be credited for the days without internet.
KN
Khayelihle N's updateReviewer Update
30 Mar 2026, 09:50Vodacom Vodacom Vodacom
I got an sms stating that Field Partners are scheduled to come fix fibre issues on 27 March 2026 by 13:30. It was a Saturday, I canceled all my plans since I had to be home.
No one pitched and no calls whatsoever. That's VODACOM for your. They excel in unprofessional treatment of their customers.
Its been full 2 weeks with no Fibre internet.
I'll would wait and see if they will still debit my account after this horrible service.
I got an sms stating that Field Partners are scheduled to come fix fibre issues on 27 March 2026 by 13:30. It was a Saturday, I canceled all my plans since I had to be home.
No one pitched and no calls whatsoever. That's VODACOM for your. They excel in unprofessional treatment of their customers.
Its been full 2 weeks with no Fibre internet.
I'll would wait and see if they will still debit my account after this horrible service.
KN
Khayelihle N's update30 Mar 2026, 09:50
Reviewer Update
Vodacom Vodacom Vodacom
I got an sms stating that Field Partners are scheduled to come fix fibre issues on 27 March 2026 by 13:30. It was a Saturday, I canceled all my plans since I had to be home.
No one pitched and no calls whatsoever. That's VODACOM for your. They excel in unprofessional treatment of their customers.
Its been full 2 weeks with no Fibre internet.
I'll would wait and see if they will still debit my account after this horrible service.
I got an sms stating that Field Partners are scheduled to come fix fibre issues on 27 March 2026 by 13:30. It was a Saturday, I canceled all my plans since I had to be home.
No one pitched and no calls whatsoever. That's VODACOM for your. They excel in unprofessional treatment of their customers.
Its been full 2 weeks with no Fibre internet.
I'll would wait and see if they will still debit my account after this horrible service.