1 reviews | Active since May 2025
Internet down for weeks
Okay, here's a clearer version of your complaint: I am writing to express my extreme dissatisfaction with the lack of resolution regarding my broken internet service. The issue stems from a poor initial installation by Vodacom: the fibre box was glued to the wall, and when the adhesive failed, the fibre cable broke. Since April 19th, 2025, I have contacted Vodacom daily seeking assistance. Each time I call, the issue is supposedly escalated, yet I have not received any effective solution. Furthermore, technicians scheduled to address the problem have incorrectly updated the system, falsely claiming the issue is resolved. This lack of internet service is causing significant inconvenience, as I rely on it for both my remote work and studies. Vodacom's customer service has been unhelpful, and their failure to properly address this installation-related fault is unacceptable.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the Fibre Escalations team, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the Fibre Escalations team, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
ETA 13 May 2025 14:00
Regards.
Vodacom representative
Tribe Leader NoReply(2-16DRCVZL)."
"I am writing to express my strong dissatisfaction with the repeated failure to adhere to scheduled appointments. This lack of punctuality demonstrates a disregard for my time as a customer."
ETA 13 May 2025 14:00
Regards.
Vodacom representative
Tribe Leader NoReply(2-16DRCVZL)."
"I am writing to express my strong dissatisfaction with the repeated failure to adhere to scheduled appointments. This lack of punctuality demonstrates a disregard for my time as a customer."