Internet Down

8 June i requested a tech to assist with the cable that was damaged and we had no internet, photos was sent of the damaged cable and on the 10th of June they closed the ticket without sending someone to check the cable. i logged another request for someone to come and i explained the whole sotry again that the cable is damaged, again they closed the ticket without sending someone to fix the problem! im still without internet and they are not assisting in any way possible. i dont think they know how to do their jobs. Either they need to send osmeone to check or they cancel the contract and i will find a aupplier who will be willing and able to assist with my problem!