PK
PIYUSH K

1 reviews | Active since Sept 2017

12 Sept 2017, 10:39

Internet coverage not LTE ref no.I- ***

Hi,

02 weeks back I signed 02 contracts at Vodacom, Canal Walk.

The data contracts were as below:

1. 299*24 along with mobile hotspot device (20 GB +20 GB LTE) 2. 149*24 (5GB+5GB LTE)

I bought them as it was going on specials , but since day 1 except century city and certain areas the connectivity is too bad and I'm struggling to get LTE coverage.

When I reported about this to the store they simply took my request and the action has still not been taken.

I would like to cancel the contract ASAP, else I'll be paying 450 zar each month for something which has a poor data connection.

It's still new and within 30 days.

Moreover I am not confident enough if this can be sorted out some time soon.

I would like to cancel the contracts on immediate ground.

Regards, Piyush +27- ********** 86

0
Replies (4)
Vodacom
Vodacom's reply12 Sept 2017, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

PK
PIYUSH K's update20 Sept 2017, 09:59
Reviewer Update
Hi, May I know how far are we on this? I wonder if we will further delay this Vodacom will debit the charges for the next month. hence, I request you to look into this ASAP. Regards, Piyush
PK
PIYUSH K's update26 Sept 2017, 14:45
Reviewer Update
Hi, May I know what is happening on the case. The month is about to finish and Vodacom will again trigger a debit charge. Please note I have not even used a 149 plan till now , seeing the quality of internet that I'm getting. Your quick action will help to sort out this ASAP and to avoid financial charges. Regards, Piyush ********** 486
PK
PIYUSH K's update04 Oct 2017, 09:44
Reviewer Update
Hi, Hellopeter please let me know if you are takinf some action. My money has been debited again but services are still the same from Vodacom. Regards, Piyush