1 reviews | Active since Jul 2016

25 Jul 2016, 11:34

internet connections

<p>HI</p> <p>I have upgraded from a blackberry to a samsung galaxy on friday 15 july. since then i've been struggeling with vodacom to connect my internet. I have phoned numerous times and every time i've been told it will take 24 hours to resove the problem. It is now a week later and Im still not connected to the internet. Can you please resolve this for me now</p> <p>on friday 22 july somebody form vodacom phoned me to find out about my complaint. He said that he will try to see what is going on with my internet connection. On Saturday I assume he tried to phone me agian but we could not connect. Needless to say my internet connection is still not working. Can you please Resolve this for me</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2016, 11:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,