INTERNET CONNECTION REQUEST/BETTER SERVICE

Home Internet B535

On the 31 May 2024 made a deal with Vodacom for a 3 year internet contract. On a monthly basis there is a payment that I have to pay to Vodacom in return Vodacom gives me internet connection.

Everything was okay up until the 4th November 2024 that's when I lost internet connection. I had to resert in every second to get internet connection. On the 11th went to work with no internet connection came back from work the globe light turned red, tried to resert to no success. I requested a callback, eventually they phoned back (this is one of the reasons I will always be a Vodacom customer, their service is the best to accommodate us their clients).

Vodacom Customer Service Bonginkosi who was very patient and tried to help me did synchronization on his side to help me to get internet access to no success instead the network light got off.

On the 12 November 2024 on my lunch time I took the router to the Vodacom Vincent branch for them to take look at it. I was told that someone will come within 72Hrs to take a look look at the fault and sort it and if the fault is with the tower that I'm getting network from that will also be sorted.

I was advised that I'm not the only customer who is experiencing this issue in East London.

On the 13th November 2024 I requested a callback got the call the issue got escalated and the lady that was helping me also confirmed that the router I have has a problem almost every client who has it is going through such problem. She also confirmed that she has no idea when this issue will be sorted or someone to communicate with me.

From the 12th November 2024 I have had no internet connection mind you I only stream, my kids are writing exams and have on going projects I can't work home on some of my projects, this is stressing me because no one has communicated with me within the 72Hrs.

I pay every month without fail, all I need is a good internet connection as a client that pays well. I need someone to do something I cannot go on like this.... It's two weeks already with no internet service....