SL
Surene L
1 reviews | Active since Jun 2020
10 Jun 2020, 12:30
Internet connection Ref SR***
I need urgent assistance please. This morning we had no internet access, we called Vodacom immediately to report it and were told it can take up to 24hours to send someone out. Both myself and my husband is working from home, 3 kids home schooling. We cannot wait 24 hours - 48 hours for someone. Surely they have a team working with the fibre issues in this Covid 19 situation. Please this is not the first time this happened. My reference number is SR***
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Replies (3)
Vodacom's replyOfficial
10 Jun 2020, 13:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jun 2020, 13:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SL
Surene L's updateReviewer Update
10 Jun 2020, 17:14Hi Vodacom it has been almost 12hours since logging a request. No one has called me or my husband as per your response. This is unprofessional and I dont think Vodacom cares about people working from home due to Covid 19 and 3 kids with home schooling. I will not upgrade with you, and will rather switch to a provider who cares. Very disappointed
SL
Surene L's update10 Jun 2020, 17:14
Reviewer Update
Hi Vodacom it has been almost 12hours since logging a request. No one has called me or my husband as per your response. This is unprofessional and I dont think Vodacom cares about people working from home due to Covid 19 and 3 kids with home schooling. I will not upgrade with you, and will rather switch to a provider who cares. Very disappointed
Vodacom's replyOfficial
22 Jun 2020, 13:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your query was escalated to our Fibre Support Team and your query has been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Jun 2020, 13:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your query was escalated to our Fibre Support Team and your query has been resolved. Regards Consumer Website Team
Best regards,