JM
Jeanett M
1 reviews | Active since Jun 2014
28 Jun 2025, 11:55
Internet connection problems
Dear Vodacom, Please tell me why the complaint I sent via email regarding internet connection has notbeen responded to, I made calls to vodacom, chats on Facebook and even sent mail but I am still experiencing problems with no resolution, 80% of the time I am unable to connect to data, be it on my phone or home. What am I really paying vodacom for, which by the way never defaulted on the payments. I am really considering reviewing my contracts.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jun 2025, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jun 2025, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JM
Jeanett M's updateReviewer Update
01 Jul 2025, 15:29And I am still waiting???
JM
Jeanett M's update01 Jul 2025, 15:29
Reviewer Update
And I am still waiting???
Vodacom's replyOfficial
03 Jul 2025, 18:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email. Regards, Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2025, 18:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you and have rep**** via email. Regards, Consumer Website Team
Best regards,