Internet connection

I am writing this out of sheer frustration with Vodacom Fibre. My fibre line went completely down, and I called Vodacom support on Thursday, 24 September 2026 to log the fault. The agent opened a support ticket for me, and I was under the impression a technician would be dispatched to look at my line.Today, Saturday, 26 September 2026, I received a notification that Vodacom has closed my ticket. Absolutely no one has come to my house, no technician has called me, and my internet is still completely down.This is not the first time this has happened. It is a recurring nightmare. To make matters worse, my children are currently doing their Matric, and they urgently need stable internet to study and prepare for their final examinations. Every time a technician has actually bothered to come out in the past, their OTDR tests always detect that the physical line problem is located very close to my house. Despite this data being on record, Vodacom continues to neglect the fault.Closing support tickets without actually resolving the customer's problem or sending help is completely unacceptable. I am paying for a service that I am not receiving. I cannot keep calling a helpless call centre just to have my tickets ignored and closed to **** internal turnaround targets.I want my ticket re-opened immediately, and I demand that a physical technician from the infrastructure network operator actually be sent out to fix my line today.SR ***