ML
Marcelle L
1 reviews | Active since Oct 2010
01 Mar 2017, 09:02
Internet Connection
<p>I have lodged a complaint with Vodacom on 7 February regarding my internet connection on my phone, it keeps on losing the connection which in turn is costing me a lot of money. They came to my house to check signal over a week ago and up until now cannot give me any feedback. They will also not assist me in cancelling my contracts. All I get is " Our department will get back to you" If they take this long to give feedback, how long does it take to resolve an issue?? PATHETIC</p>
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Vodacom's replyOfficial
01 Mar 2017, 10:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2017, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
ML
Marcelle L's updateReviewer Update
01 Mar 2017, 10:08That is the same response I have received everytime I ask for a follow up!!! But no-one actually makes contact
ML
Marcelle L's update01 Mar 2017, 10:08
Reviewer Update
That is the same response I have received everytime I ask for a follow up!!! But no-one actually makes contact