INTERNET

Item: Vodacom
Rating: 1
Author: Melanie K

I think Vodacom is the worst network I've ever dealt. I've been without Fibre since Monday after calling several times this week advising that my son works from home and cannot access the internet. The consultants I've spoken to keep advising that the service request has been allocated. Phoned them once again at 14h00 this afternoon they are unable to assist because their service is down. I honestly think this is ridiculous and will never recommend VODACOM. Their service is terrible I am seriously considering to cancel my contract.

Helpful (0)

Replies (3)

Melanie K's updateReviewer Update

10 Nov 2022, 16:41

This is unbelievable. Another call to vodacom and conveniently the system is down

Melanie K's update10 Nov 2022, 16:41

Reviewer Update

This is unbelievable. Another call to vodacom and conveniently the system is down

Vodacom's replyOfficial

11 Nov 2022, 08:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Nov 2022, 08:18

Official

Melanie K's updateReviewer Update

11 Nov 2022, 15:46

Day 5 and still no feedback from Vodacom. I still don't have internet. I've spoken tobZaid, Aqeela, Francois etc. So many consultants after 23 phone calls to have my internet working. Even the supervisor Amber cannot help me.
Everyone keeps saying it's been escalated to Vumatel.
NOT SURE WHO IS HANDLING MY MATTER AND IF IT WILL EVER BE RESOLVED.

Melanie K's update11 Nov 2022, 15:46

Reviewer Update