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Giepie E

1 reviews | Active since Nov 2011

07 Dec 2020, 11:26

Internet

Problem one:

I have a 50 GB contract with internet. Since 1Nov 2020 I cannot connect to internet. I pay every month my fee but do not receive the service. I have phoned with no success. I have emailed them with a promise that a consultant will phone me with no result to date. Since vodacom and vuka started to install cables for fiber in Nigel....my internet has disappeared. Vodacom cannot assist me.

Problem 2

I have a vodacom 10 GB contract. I do not use it since I cannot connect to internet. For the month of Nov my 10 GB data was disappearing and I did not use it. Vodacom made me to believe that I used it but we are 2 people in the household and no one could use it. On ,2 Dec I connected to the 10 GB to see if I could get internet via the 10 GB only to find that I have 5 GB left of 10 GB. I went to vodacom at Angelo mall in Nigel to get info/help with no avail. The data on the dim is now 460 MB left. I did not use it and Vodacom fail to assist.

0
Replies (4)
Vodacom
Vodacom's reply07 Dec 2020, 12:13
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
GE
Giepie E's update07 Dec 2020, 14:59
Reviewer Update
I have a response from Vodacom via my email that a consultant will contact me......this is now almost a week ago
GE
Giepie E's update07 Dec 2020, 16:52
Reviewer Update
Vodacom
You have a serious problem. I received the email below:

Remember - This is an auto response so please don't reply.

Kindly re-submit your e-mail to *** and supply us with the cell phone number related to this query in order for a consultant to assist you.

The email below was never send to me....please check your send adress.

profile will be reset in 24 hours .Please change your Access point name (APN) to " Internet " on the connection settings on your device and test after restarting your device .If the problem still persists, please provide us with the following information, to best assist in this matter:

-Detailed description on the problem-Address where tested (Suburb and City)-Cell number used for testing

-Data device make and model-APN used -Outcome when testing the SIM in a different Device-Outcome when testing the device on a different PC-Outcome when testing in a different Area (suburb)-Tested on 3G and LTE only

-Are other users experiencing the same issue ?

Please forward the above info to ***. Please add your cellphone number in the subject line.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Please repair/restart my internet. It was working and now it does not. Nobody on my side worked on my mobile wifi. It worked one day and the following day not.

GJC EsterhuizenPrivate Reply
GE
Giepie E's update09 Dec 2020, 13:00
Reviewer Update
Vodacom
Since I reported my problem with Vodacom NO VODACOM EMPLOYEE has called me to solve my problem. I have paid the November fee without receiving a service but I am definitely not going to pay my Dec fee because I still do not have a internet service.
VODACOM knows what the problem is and is therefore delaying any help.