1 reviews | Active since Jun 2012
Internationally roaming, trusted Vodacom, stuck without cellphone or banking!
<p>Having been a contract business customer for 15 years and roamed on many occasions without any issues I decided to trust Vodacom cellphone authentication for both my personal an business authentication. Everything was perfect for a week then suddenly I disappear off the network in the middle of Canada.</p> <p> </p> <p>Five days, and six phone calls to the "help" centre (and $80 dollars in hotel phone calls) later I've made zero progress other than a reference number. They did “sync” me 4 times and then confirmed its definitely a Vodacom network "glitch" which they have seen before, “a senior network technician is required”...!</p> <p> </p> <p>All complete garbage, well done Vodacom for stranding me in winter without connectivity to the business, bank, family and friends. You are awesome, not!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Lots of run around and circles including having to reregister for international roaming (even though I've been roaming for a week already and have done so successfully multiple times this year) and guess what?
Yes you right: absolutely no progress! Still no connection, nothing.
Lots of run around and circles including having to reregister for international roaming (even though I've been roaming for a week already and have done so successfully multiple times this year) and guess what?
Yes you right: absolutely no progress! Still no connection, nothing.
Dear Customer
Please be advised that your subscriber class has been updated, kindly perform a manual network selection and reboot your device.
Kind regards
Vodacom Consumer Website Team
Dear Customer
Please be advised that your subscriber class has been updated, kindly perform a manual network selection and reboot your device.
Kind regards
Vodacom Consumer Website Team
Done, it did not help. Swapped phones, still not working.
This needs to be escalated to senior engineer who can get hold of me on skype, whatsapp or alternative number provided.
Done, it did not help. Swapped phones, still not working.
This needs to be escalated to senior engineer who can get hold of me on skype, whatsapp or alternative number provided.
And sending me SMS or leaving me a voicemail on a dead number isn't going to help either...
And sending me SMS or leaving me a voicemail on a dead number isn't going to help either...
Last email ********** :
"We would love to be of assistance but your cell phone account is managed by Vodacom Business. They are best equipped to assist you.
Please send your email to them on ********** contact them telephonically at ********** (free of charge from a Vodacom cellphone) or send them a fax on ********** 301."
In other words after 10 calls and 4 hours on the phone form Canada, back tho the beginning
Seriously what is wrong with Vodacom Business? Seriously do you not need or want R1000 per month from this customer?
Last email ********** :
"We would love to be of assistance but your cell phone account is managed by Vodacom Business. They are best equipped to assist you.
Please send your email to them on ********** contact them telephonically at ********** (free of charge from a Vodacom cellphone) or send them a fax on ********** 301."
In other words after 10 calls and 4 hours on the phone form Canada, back tho the beginning
Seriously what is wrong with Vodacom Business? Seriously do you not need or want R1000 per month from this customer?
I give up. I cancelled.
My advice to anyone: DO NOT deal with Vodacom Business. They are a garbage, outsourced, *********** organisation. They do not respect or fulfil their responsibility to provide a service.
Choose anyone else.
I give up. I cancelled.
My advice to anyone: DO NOT deal with Vodacom Business. They are a garbage, outsourced, *********** organisation. They do not respect or fulfil their responsibility to provide a service.
Choose anyone else.