EN
Etienne N
1 reviews | Active since Jul 2025
13 Jul 2025, 01:27
International roaming NOT working
I am currently travelling internationally and did activate international roaming on the Vodapay app. However my international airtime has run out and I cannot recharge it, either on the Vodapay app or via the WhatsApp call centre. I am now stuck with no connectivity whilst travelling abroad. Vodacom's service is an absolute joke! If I could give a -5 Star rating I would!
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Vodacom's replyOfficial
14 Jul 2025, 07:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Jul 2025, 07:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team