MV
Magriet V

1 reviews | Active since Jun 2017

23 Jun 2017, 16:45

International Roaming Madness

<p>We are presently in the USA. Before departure I went to the Vodacom outlet in Woodlands Pretoria (opposite Game), to enable International Roaming (voice and data). The assistant went on the Vodacom System and did some actions and then assured me that I my phone is now enabled for International Roaming.</p> <p>Great was my disappointment that I was not enabled. Having a contact of mine visiting the same Vodaphone outlet to correct the matter, she was told that the International Roaming can be activated on-line via Internet. But without any means of calling 082111 or sending an SMS to 31050, I am now in check-mate.</p> <p>Vodacom has again failed me.</p>

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Replies (2)
Vodacom
Vodacom's reply24 Jun 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Jun 2017, 06:56
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team