International roaming fiasco

<p>I arrived in the UK on 26 December having activated my international roaming online before leaving SA. When arriving in the UK I switched on my phone to find that in fact the international roaming had NOT been activated and I attempted to do this again. Having no luck, I called into the call centre and was advised that the online service doesn't work and that I needed to call in to activate the service. The consultant assured me that this had been activated and that within 24 hours I would have my international roaming service activated. On 31 December i called in again after nothing had been activated to be advised that the matter would be sorted out by close of business on the 31st of December. On 1 January 2017, I called in again to the call centre from the UK (which isn't a free call) and this time I was advised that I had to undergo a credit check for the account and the relevant department was only open again on 3 January. Today is 6 January, I spent almost an hour on the call to the call centre today and eventually was put through to Patrick who assured me that if I left my phone off for between 1 and 5 hours, the service would be activated and I would be able to access my internet banking that I haven't been able to access since leaving SA due to not being able to access my OTP and notifications from my bank. I've just turned my phone on after 5 1/2 hours and there is still no service. I do not want to have to go through another 50 minute phone call to the call centre to be given the next run around. I don't know which way to turn. I have a business that I run from SA and I cannot access that business account either. Not sure what to do to get this matter rectified urgently. </p>