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Rosalind D
1 reviews | Active since Apr 2016
20 Dec 2021, 09:18
International Roaming failure
Vodacom have failed miserably to ensure that I can receive calls while in the UK. I visited a Vodafone shop and called Customer Service to ensure Vodacom and have been assured Roaming is active but I have no access to a UK network. I loaded airtime which disappeared . When asking about this I receive "copy and paste" response that it was for out of bundle calls and content services. I have never subscribed to content services and without access on roaming how can I be making calls. When this is raised my emails go unanswered. Shows that Vodacom do not care about their long standing and loyal customers as they seem unwilling to resolve my issue. No customer service at all. With Christmas around the corner I am out of contact with friends and family in SA as Vodacom service does not work.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
20 Dec 2021, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2021, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rosalind D's updateReviewer Update
20 Dec 2021, 10:59Please be so kind as to explain why I can not connect to a UK network if roaming has indeed been activated.
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Rosalind D's update20 Dec 2021, 10:59
Reviewer Update
Please be so kind as to explain why I can not connect to a UK network if roaming has indeed been activated.
Vodacom's replyOfficial
20 Dec 2021, 11:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2021, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Rosalind D's updateReviewer Update
20 Dec 2021, 11:47Auto responses are extremely annoying. I need my sim to be active on a UK network. My partner has no problem with MTN. When someone phones my number it goes straight to voicemail
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Rosalind D's update20 Dec 2021, 11:47
Reviewer Update
Auto responses are extremely annoying. I need my sim to be active on a UK network. My partner has no problem with MTN. When someone phones my number it goes straight to voicemail
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Rosalind D's updateReviewer Update
22 Dec 2021, 23:11Vodacom have confirmed my view that there is no concern for their long standing customers. Vodacom responds privately however the promise of a refund for the disappearing airtime is an empty promise as it is disappearing again despite i still have no International roaming. Vodacom doesn't seem concerned that their customer can not access UK networks. When you respond to them on this platform you receive another automated "copy and paste" response. 2 days and the problems have not been resolved.
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Rosalind D's update22 Dec 2021, 23:11
Reviewer Update
Vodacom have confirmed my view that there is no concern for their long standing customers. Vodacom responds privately however the promise of a refund for the disappearing airtime is an empty promise as it is disappearing again despite i still have no International roaming. Vodacom doesn't seem concerned that their customer can not access UK networks. When you respond to them on this platform you receive another automated "copy and paste" response. 2 days and the problems have not been resolved.