LR
Lucinda R

1 reviews | Active since Oct 2010

24 Nov 2015, 13:30

International Roaming

23rd November I rang Vodacom to find out if my international roaming was active and what I needed to do on my account to activate it. Nothing she told me it was activated and as soon as I landed it would work. I was not sure and went into a Vodacom store to be told the same thing. I landed at Heathrow today and nothing no roaming. I had to call Vodacom from the UK at vast cost to be told the service had been deactivated in September. I told the guy it was utter ******* as I had been in the UK four weeks ago and it worked then. I wish they would get their house in order I have just spent 600 ZAR on a call from the UK to SA to be told something different from the story I was told yesterday. ******* service Vodacom.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2015, 14:07
Official
Hello Lucinda99,

Thank you for your posting.

We would like to apologise for any inconvenience caused.

A consultant will contact you to address your concerns.

Kind regards
Vodacom Consumer Website Team