CK
Christopher K

1 reviews | Active since Nov 2011

08 Apr 2025, 12:24

International data roaming bundles from Vodacom never works.

I was travelling in Qatar, Egypt, and United Arab Emirates on the 19th to 24th of March 2025. I bought the Vodacom prepaid 1 GB international roaming bundle using my Vodacom prepaid number, ***. It never work for the duration of the trip. The same thing happened when I was in Zanzibar (Tanzania) on the 28th-31st of April. I bought the 1 GB international roaming bundle and it never worked there. I have tried so many times to call Vodacom. It is impossible to speak to the customer consultant using the options given. I am really interested to know how do you reach the customer consultant using the options given. It is impossible and I don’t have the time to try all those options. I am not sure if Vodacom is cutting cost by making it almost impossible for the prepaid customer to speak to a customer consultant.

I really feel like I have been ****** by Vodacom for selling me something that is not working. It is also a serious inconvenience knowing that you are going to have an internet connection for google maps only to find out that it is not working. Stop selling something that is not working. Just like that my R200 is going for something that never worked. I am so disappointed at Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply08 Apr 2025, 12:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team