CK
Christopher K

1 reviews | Active since Nov 2011

28 Jul 2025, 15:35

International data roaming bundles from Vodacom never works.

I thought I should give Vodacom International Roaming another chance. I travelled in Qatar, Egypt, and the United Arab Emirates on the 19th to 24th of March 2025, and it never worked. I called in on the 19th of June before departure to make sure that I got proper instructions. I followed all the instructions as I was told, which was the same as what I tried before. I bought the Vodacom prepaid 1 GB international roaming bundle using my Vodacom prepaid number, ***. I was travelling to Macau, Hong Kong, Thailand, Singapore, Malaysia, and the Maldives from the 20th of June to the 4th of July. It never worked, not even in one country. Vodacom, please stop selling us something that never works. Go and test it yourself to see if it ever works. You are just chowing our money for a service that never works.

It is also a serious inconvenience knowing that you are going to have an internet connection for google maps only to find out that it is not working. Stop selling something that is not working. Just like that my money was gone for something that never worked. I am so disappointed at Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply29 Jul 2025, 08:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team