International Data Bundle

Below is an e-mail that i sent to Vodacom on three different occasions (after numerous telephone calls), the first being the 30th of September, requesting a simple answer. First it was customer care and then i was told to send it to customer complaints....nothing as yet. Hopefully i will get a response now.

To whom it may concern.

I underwent a business trip to Zambia from the 16th to the 21st of September this year. On my arrival there I went searching on my Vodacom app for instructions on what I am to do when travelling abroad. I couldn’t find any instructions. I then had additional data bought and paid into my account, just to be sure (R250). On Tuesday, the 17th I noticed that nothing of my data, including the extra bundle that was purchased, have been used and in addition to that there is an additional R1000 + on my account. That was very concerning to me and prompt me to call Vodacom. The lady then explained to me, and my colleague who had the same problem, that we were supposed to buy an international data bundle!!!! So, after numerous calls from this VERY helpful lady (I am sure it will show on your records who it was as I have forgotten her name) who assisted us through all the steps, the international bundle was purchased and loaded.

I honestly feel that NOWHERE was it clear, or explained to me - on your app, or with the "welcome" SMS I received upon arriving in Zambia - that I should purchase or make use of an international data bundle. This is very important information.

As a loyal client with Vodacom for roughly 30 years, (from just after you opened your doors in 1994), I think a fair request will be for you to refund me on these amounts, or I will have no option but to move my account.

Warm regards