International Calling Plus Still not Resolved

<p>I feel I have to write another complaint since my previous two queries are still not resolved and still an ongoing problem. I have opted in for my contract sim card on the 29 March at 7:36 and received sms notification that it is active and have been deducted R5 a month stating it is active. (read my recent complaint for further info)</p> <p> </p> <p>On August 11th I called in to the call centre at 8:15 and this was escalated as the service has not been active all along and being charged R3,16 a min with no per second billing. I was informed I would be contacted in 2 working days, it has been 16 days now and this is still not resolved nor have I been contacted.</p> <p> </p> <p>Contract Sim - ********** 504</p> <p>Ref - S3-G3Z4P-PFBS3</p> <p>Account holder - Charm Kisten - ********** </p> <p> </p> <p>I have also tried to setup a new Prepaid Sim Card on the 23rd of August, I app**** for international calling plus and received confirmation once again that this is active. After making a 10 min call I notice on this sim I am being charged R5,00 a minute with no per second billing. This was escalated on Tuesday by the technician helping me Zamile Somchiza and was told it will take 72 hrs.</p> <p> </p> <p>On Aug 25th I received an SMS that my service request is being attended to. Zamile has been very helpful in refunding some of the lost funds, but this is not fixing the problem and I am contstantly calling the Call Centre for feedback and getting very annoyed and frustrated that both cases are not resolved.</p> <p> </p> <p>Over the past few days I have filled R650 airtime an hour call lastnight consumed R300.</p> <p> </p> <p>Please can this be resolved as I need this service active, working and charging the applicable rate.</p> <p> </p> <p>Prepaid - ********** </p> <p>Reference - A7-DT34-RTZ4 </p> <p> </p> <p>You can reach me on either number.</p>