International Caller Plus - Additional Charges Incurred

<p>I have opted in for the international calling plus in March 29th at 7:36 and received confirmation at 7:41. This was supposed to be for reduced call charges and per second billing.</p> <p> </p> <p>I have been dedcuted R5 rand monthly since then and was under the impression this service is active. When I checked my last few bills I was shocked and quite frankly furious to see this service has been inactive all along.</p> <p> </p> <p>On Aug 11th I called the Call centre at 8:15pm for an hour or longer and was eventually told this service is not active. Also the call centre agent was very confused saying its active then inactive when I have never opted out of the service in the first place. When I asked to speak to her manager I was told he is gone home already.</p> <p> </p> <p>Upon requesting the itemised billing I notice for a 1sec call I am being charged R3,16 with no itemised billing or reduced charges app****.</p> <p> </p> <p>I have called the call centre to follow up(even today I have tried) but everytime they try to tranfer me to CIC dept the call drops, or I get a recording that the specific call centre is not available.</p> <p> </p> <p>Also I have not been contacted to resolve these issues as of yet after receiving an sms stating I would be contacted in two days.</p> <p> </p> <p>Please can bills from March 29th be revised and the Account Holder reimbursed. And also can I have confirmation when the service is actually active??</p> <p> </p> <p>For approvals contact the account holder below, for further info contact me(user)</p> <p> </p> <p>Call Centre Agent - Lucia Mangaliso</p> <p>Affected Number - ********** 504</p> <p>Ref - S3-G3Z4P-PFBS3</p> <p> </p> <p>Account holder:</p> <p>Charm Kisten</p> <p> ********** </p> <p> </p> <p>User:</p> <p>Dylan Kisten</p> <p> ********** 504</p>