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Ulrike S

1 reviews | Active since Sept 2014

05 May 2015, 17:58

International call plus

c2 i have complained in beginning of March regarding to have my international call plus <br> In mIddle of March I was at the Vodaworld office and been promised it would be sorted out<br> By beginning of April I spend 2 hours at Vodawold with no help<br> I also have used the customercare line and send messages and call<br> I had a number of Ref<br> I had some money refunded and promised that my International call plus has sorted out<br> But when I made again a international call I was billed the full amount instead of the cheaper rate<br> This has been going on for more than 2 Month and it's still not sorted out<br> Seen that I just signed a contract I regretting it

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Replies (1)
Vodacom
Vodacom's reply06 May 2015, 09:53
Official
Hello Ulrike55,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,