1 reviews | Active since Nov 2016

29 Jul 2022, 10:20

Internal ***** upgrade contract

Internal ***** contract,

I took a contract with Vodacom online not knowing that Vodacom has a contract with this **** company.

On the 23 march 2022 my contract was upgraded as per Vodacom confirmation but vodacom still has contract with this company why. I took my contract 21 august 2020 and my contract should end now in august 2022, when I call Vodacom for contract cancellation I was told my contract end in 2024. I am going to open a group whereby all customers who were ****med by Likeminds sue them including Vodacom

Why will Vodacom continue having contract with such a merchant??

Vodacom is aware of this **** cause we call Vodacom for clarity since our debit order goes to Vodacom, even the airtime and data we load in this phones we are using Vodacom.

There is no way that Vodacom can’t help us it is their contract and we are paying Vodacom, customers are trusting Vodacom but Vodacom has another deals with ***** merchant that are destroying their brand and so they nothing about it.

I need this cancelled I can’t be paying for something that I don’t know.

For God sake I buried my mom on 19 March 2022 and on the 23 March 2022 my contract was upgraded imagine me still grieving and I have time to upgrade the phone contract phones

Who in their good state of mind will think of the phone after losing a parent n***xx

Extremely angry

0
Replies (2)
Vodacom
Vodacom's reply29 Jul 2022, 11:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply29 Jul 2022, 13:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
 Regards Consumer Website Team

Best regards,