Internal ***** they did.
<p>In 2014/2015 i took out a Data bundles contract for my 2 sim cards on 0 ********** 278 and ********** 351 and it was Just 2 gig on both for over a period of 2 years. The other Contract lapse 2016 November and the other contract lapse 2017 January.. Early January i call Vodacom Customer Care for Cancellation of the contact and they couldn't assist Reason being that those two Contacts where both upgraded. I asked How and I was advised that i went to Clear Water Mall Vodacom 4U shop No: 147 and i took up a Apple iPhone S7 plus2 and a Sony Experial E5. I asked How come and no one could ever Understand untill someone told me that it is a ********** activity. I further asked the Vodacom Customer Care as to how can that Happen and why only on the Lapsed Contracts and they told me it is ineternal ***** and i must get my ID Copy Certified and a Sworn Affidavid and i did and Sent it to ********** and for two days they did not receive anything, i did went on and Call ***** Department and i Spoke to a very friendly Consultant and he requested me to email the Document on his personal email and i did, the Case was investigated and Found to Be *****. I use to pay R227.50 p/m for my two contracts Combined and the month of February after ***** happened and investigated Vodacome went in to my Bank Account anfd Debited me R1356.50 and i can say Vodacom is a **** after all because after being a loyal Customer since the Year 2008 and being a Contract holder for Over 2years they Just went to my Profile and Issue two of the World Most Expensive SmartPhones without Verifying The *****stars and withot Conducting a Credit Check because i know my Credit Record will never allow me because i have lot of Commitments and the other Thing is that How can they approve and upgrade without My Original ID of without FICA Documents.. VOdacom is now OutFasioned and since it doez not Meet the FICA Requirements and doez not Conduct a Credit Check, Must lose their Trading Licence and Be Shut Down Completely Regardless how many Emplyee's they Have.. i do not think Vodacom Customer's in SouthAfrica are safe.. if they did it to me i ask my self how many Victims of this they have of how Many Customers are still going to be Victimize.. Disgusting</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Richard,
YOur query is resolved.
Regards,
Cassandra
Dear Richard,
YOur query is resolved.
Regards,
Cassandra
